HAS COVID19 IMPACTED MUSCLE ESSENCE?

COVID-19 period has been a unique and challenging period.

Since the government’s and DHHS’s announcement to shutdown therapeutic massage clinics on 24th March, our practise has been CLOSED.

Additionally, corporate massage is restricted due to company/organisation’s onsite visitor restrictions.

During this shutdown period, we have been focused on updating our website, posting social media strength & stretch exercises as well as self -managing muscle tightness.

 

WHILST WE AREN’T MASSAGING, U CAN STILL PURCHASE FROM US:

GIFT VOUCHERS for celebrations and special events (eg Birthdays, Anniversaries, Mother’s Day) are AVAILABLE for purchase.

MASSAGE EQUIPMENTJEWELLERY  and BEAUTY PRODUCTS typically sold in store (or as advertised in our posts) are also AVAILABLE for purchase.

Just contact us by calling 0411 440227 or emailing sophie@muscleessence.com

 

DHHS UPDATE for THERAPEUTIC MASSAGE 3/4/2020

On the 3rd April 2020, DHHS amended their essential services list to include “Therapeutic & Remedial Massage” as long as social distancing, hygiene and safety continued to be practised.

This decision was made because DHHS recognised the value in delivering these treatments in order to help keep people out of hospitals and other community health practises that would otherwise be overwhelmed. Since then I completed my online Infection Control Training – COVID19.

 

Muscle Essence is a sole trading therapeutic massage clinic, offering 1:1 treatments to its clients, focusing on “Encouraging Movement Through Massage”.

After completing it’s own due diligence, clarity, training and preparedness, Muscle Essence is preparing for a SOFT OPEN!!!

 

MUSCLE ESSENCE NEWS UPDATE 29/5/2020:

Effective Wed 6th May, Muscle Essence will be opening it’s doors ONE day a week, by appointment only,  for it’s keen regular clients.

Muscle Essence is not taking on any new clients, until further notice. But please feel free to express your interest in the meantime and secure a future appointment.

In the meantime, please FOLLOW @muscleessence.au on Inst or FB.

STAY HEALTHY EVERYONE!!

WHAT PAYMENTS DOES MUSCLE ESSENCE ACCEPT?

Muscle Essence accepts :

Cash

Direct Debit/EFT/PayID

ALL Debit and credit cards.

No discounts are given for cash payments

Credit Cards attract a standard fee of 1.9% regardless of card type.

ARE MY CREDIT CARD DETAILS SECURE?

Credit card details are retained in a secure PSS compliant credit card facility.

IS MY PERSONAL INFORMATION AND CLIENT FILE CONFiDENTIAL?

Yes, Muscle Essence retains records in secure locked files and within a secure online booking system.

HOW CAN I ADDRESS A CONCERN OR COMPLAINT?

Concerns & Complaints are an important part of providing a safe and responsible health service. Highlighting and resolving them can restore confidence, improve protocols and quality of service and avoid escalations. We take concerns/complaints serious and welcome your feedback.

In the first instance, please address your concern or complaint direct with  Sophie K, either by making an appointment to meet, or by:

Email: sophie @muscleessence.com or  Mobile: 0411440227

 

Hopefully at this point, we can resolve the issue.

If you remain unsatisfied with the response or outcome, you may further address your concerns with the Health Complaints Commissioner (HCC) by visiting their website https://hcc.vic.gov.au/ or call them on 1300 582 113

CAN I CLAIM ON HEALTH COVER

Unfortunately I do not have a provider number, so NO, my treatments cannot be claimed on health cover.

However I will share what I commonly have fedback to me re price and results.  Clients are pleased to have long time aches immediately relieved of strain. They say the outcome of the treatments are worth my reasonable prices. All I can say, is give me a go.

I also encourage you to read my website testimonials and online google reviews, as well as follow my social media Insta/FB pages.

CAN I GET PROOF of MUSCLE ESSENCE's QUALIFICATIONS, ATTAINMENTS & DOCUMENTS

Yes of course! If Certificates, Attainments, or Code of Conduct documents are not already displayed,  they can be made available for you to view on request.

Feel free to ask to view by: Email: sophie@muscleessence.com     or    Mobile: 0411 440 227

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